Troubleshooting
Installation problems
What to check when Phoenix Wallet will not install or start.
Checks in order
- Confirm the file came from the installation guide for your version.
- Verify the SHA256 checksum; a mismatch means the download is incomplete or altered.
- Download again over a stable connection if verification fails.
- Confirm your operating system version is supported by the published release notes.
- Check whether security software is blocking the installer.
If the application installs but will not start, restart the computer and try again before investigating further.